Shop Policies

 

Payments Accepted
All major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Sales Tax
Our U.S. warehouse is located in Portland, Oregon which has no state sales tax.
Note: As of 2025, the Shop App now charges state taxes on all applicable orders as it is a marketplace, not a storefront. Orders placed through our website will not include any taxes.

Winding Yarn
We are happy to wind your purchased yarn so that it is ready to go! Please note that wound yarn is final sale. Let us know which skeins you would like to be wound in the note section at checkout.

Shipping
All orders generally ship within three business days of being placed from our warehouse in Portland, Oregon (excludes weekends and holidays). You will receive a tracking number once the shipping label has been printed and is awaiting the courier. Orders are shipped to the address that is provided at checkout — if you prefer to have your order sent to a different location, please let us know at the time of purchase or as soon as possible. Orders are packaged with eco-friendly, recyclable, and/or biodegradable materials when possible.

Preorders of amirisu publications will ship just before their official launch date. Please note: Orders that contain a preorder plus other items will ship as one package when everything is available.

Within the United States
All domestic orders over $150 ship free. For all other orders flat rate pricing is available, choose which service you would prefer between USPS Economy, USPS Priority, and UPS Ground. If you would like your order to be expedited, please email us with a request.

International
Rates will vary depending on location. Free shipping is offered for orders over $350 to Canada & Mexico. UPS, USPS, and DHL Worldwide are available for all international packages. We are required by law to state the actual contents and costs on all customs forms. Any additional customs fees that may accrue are the responsibility of the purchaser.

Delivery times will vary depending on the shipping method chosen at checkout. If you think your package may be lost or misdelivered, please notify your local USPS or UPS office as soon as possible. If assistance is required to file a claim, we are more than happy to help as the shipper.

amirisu Kurumi is not responsible for any packages that are lost, misplaced, incorrectly delivered by the courier, or damaged in transit.

Returns & Exchanges
Returns and refunds are accepted for defects in the actual products. If a product is defective, please contact us within five business days of receiving the item and before sending it back. We do our best to provide images that show the true colors of every product; however, colors may vary depending on the device or settings used.

Exchanges for like products are accepted, please let us know as soon as possible to begin the transaction. Only products within 30 days of the order's shipping date will be considered. The purchaser is responsible for all extra shipping costs. We cannot accept exchanges for items not in their original packaging and condition. This applies to any labels/tags and not being exposed to odors, the elements, pets, or being soiled in any way.

Items sent back without prior notification are not eligible for exchange or return and will be refused. Returns are not accepted for digital content or sale items.

Privacy Policy
We respect your privacy and will never share any information collected on our site.